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The Undercover Customer

What if you knew what is was like to be your customer? How would that change your processes? Develop your systems? Improve your people?

If you are considering our Undercover Customer Experience for your company, ask yourself the following questions:

  • Do you want to know what it’s like to be one of your prospects or customers?
  • Do you want to help your team improve but don’t know where to start?
  • Do you know that your team needs training but you aren’t sure what kind of training they need most?
  • Do you want a first hand perspective on how to help your team grow revenues and decrease unnecessary expenses?

If you answered yes to any of these questions, then you want to be part of our Undercover Customer Experience program!

Schedule your complimentary Undercover Customer Experience today!

Request a free consultation

What’s in it for you?

This is your chance to get real time feedback and perspective on what your customers and prospective customers experience on a daily basis. This is your opportunity to get unbiased, unfiltered feedback on what is happening on the frontline of your sales team, leadership team or customer service team.

  • You Get to Create a Custom Avatar

We work with you to customize what the ideal customer looks like to make sure the experience is as real, and everyday, as possible. We partner with you to help make sure we mirror your typical customer in a variety of ways including customer type, lead source, budget, need/want, geographical location and several more.

  • We Provide You a Company Experience Scorecard

We give you a comprehensive set of feedback and recommendations based on what we find during our experience, but we are not just looking for opportunities, although we may find them, we are also looking for best practices to report back. We know that every experience has pluses and minuses, and we are looking for both; to help you improve in areas of weakness but to highlight and standardize areas of strength. Once the experience is complete, we set up a debrief call with you to go through the scorecard and help you create a plan of action moving forward.

Click here to view one of our recent Scorecards.

  • Your First Undercover Customer Experience is Complimentary

We do this completely free the first time. This is our way of introducing ourselves to your company and building a relationship with you. We know that you don’t know us. We’ve never worked with you but we know that we can be an asset to your organization, but don’t take our word for it, let us prove it to you! This is an opportunity for you to get a sample of how we help companies grow revenues, improve their processes and train their people while getting first hand feedback on what is happening at your company.

Schedule your complimentary Undercover Customer Experience today!

Request a free consultation

Our sales & leadership insights reach over 4 million people via mainstream media every month:

Our Clients Include:

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