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The Misconception People Have About Sales

THE MISCONCEPTION PEOPLE HAVE ABOUT SALES

If you think “sales” is a bad word, then you’re thinking about it wrong.

You may think of it poorly because you’ve had a bad experience or maybe even because you’ve had bad information.

“Sales” sometimes gets a bad reputation because even sales-people often misunderstand their role and the value they provide.

Too many salespeople think of selling as “talking people into things.”

But sales is not about talking people into things at all.

Sales should be thought more of as serving people.

In fact, at Southwestern Consulting, we often use the term Servant Selling to help reinforce the core of what true professional salesmanship is all about.

Servant Selling is about helping people make decisions about what is best for them.

Servant Selling is about helping people make their lives better.

Servant Selling isn’t something you do “to” people; it’s something you do “for” people.

People need help understanding options.

People need help coming up with solutions.

People need help finding answers.

People need help overcoming fear.

People need help pushing past procrastination.

People need help making decisions.

And those are all things that a highly trained, well coached, professional salesperson will help them with!

Professional sales people help people make better decisions.

And that is an extremely valuable service.

When someone has a negative connotation around “Sales” it’s because they typically understand it as adversarial.

As in, it’s the salesperson vs the prospect. And it’s a battle and a fight to the finish about who is going to win…

Will the prospect be able to hold out or will the salesperson have the magic words to convince someone and pressure them to buy something they don’t really want?!

Yuck.

That’s not selling.

Servant Selling isn’t adversarial at all.

Servant Selling is never about the salesperson winning and the prospect losing; its always about the prospect winning.

Because Servant Selling isn’t about the salesperson vs the prospect; it’s about the prospect vs some challenge, opportunity, or problem the prospect is trying to overcome in their life.

In that way, Servant Selling is the salesperson and the prospect together, on the same team, working side by side to try and find a solution to make the prospect’s life better.

The salesperson is serving the prospect.

The salesperson is supporting the prospect.

The salesperson is helping the prospect.

And sales doesn’t happen through one way communication; it happens through a conversation.

It happens through a dialogue.

It happens through the salesperson asking questions, listening, and understanding the prospect’s situation first.

And then offering solutions to help them make their life better.

So if you want a more accurate way to think of professional salesmanship…

Think of it as a conversation about someone’s needs, where we ask them questions and understand their situation.

Then, we enthusiastically show them options that will hopefully solve those problems, and then we gracefully lead them through a decision process that helps them make a choice that’s best for them.

Sometimes they buy and that’s great! Sometimes they don’t, and that’s okay too.

The role of an expert sales professional is to just help them make a decision about what’s best for them.

Think of it as a partnership.

Think of it as helping.

Think of it as serving.

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