Leaders Make the Necessary Changes – Episode 243 of The Action Catalyst Podcast

Gary Garfield shares the truly unique insight he gained first practicing law, and then turning around the financial performance of Bridgestone Americas and the organization’s corporate culture. Through his innovative approach to changing the culture of the organization, Garfield changed the focus of the organization, drove innovation and collaboration, and broke down silos. The result: the company pulled out of its marketplace rut. Under Gary’s leadership, the company had record profits each year, grew profits by more than five-fold during his tenure, and outperformed the S&P 500 over that period. Prior to his achievements as the CEO, Gary served as General Counsel and Chief Compliance Officer for Bridgestone. During that time, he helped the company survive the massive Ford Explorer-Firestone tire recall that started in August 2000. Through this experience, Gary also developed an extraordinary experience in crisis management.

Show Highlights:

Don’t tell people exactly what to do, let them surprise you in the remarkable ways that they achieve their goals. – Gary Garfield

Attitude is a choice. Always choose a positive attitude. – Gary Garfield

Be receptive to how you can be a better leader and person. – Gary Garfield

When people spend too much energy on things that ought to accept, they lose the power to control and influence. – Dan Moore @SW_Consulting

Culture eats strategy for breakfast. – Peter F. Drucker

It starts with attitudes and values. When people have their attitudes and values right, then they can increase their influence. – Dan Moore @SW_Consulting

If you don’t understand yourself, you can’t lead yourself. If you can’t lead yourself, you can’t possibly lead others. -Attributed to Professor Harry Kraemer @HarryKraemerJr

Gary’s closing thoughts– The foundation of leadership is you. They [Leaders] have a vision. They pay a great attention to the culture they create. They pay attention to the team around them. As a leader, you have to take ownership by focusing on what needs to be done to succeed and hold them accountable for that.


The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!

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