Presentations

Professional Speaker and Sales Trainer Amanda Johns Vaden

Amanda Johns Vaden is an expert on customer communication, workplace culture, team member engagement, building relationships, and growing sales. She teaches people the art of exceeding expectations to help them build more loyalty, make meaningful connections, and advance their personal and professional goals. As an active practitioner, she leads large teams of people and is personally involved in business development, so she is dealing with the same daily challenges as the very audiences she speaks to. Plus, her dynamic stage presence and light hearted humor make her the perfect fit to work with your team to help them get to the next level.

& Then Some: The Art of Exceeding Expectations

The dream of any business is to have dedicated, loyal customers, who buy again and again and refer all of their friends.

But in today’s competitive landscape of limitless options, many companies are finding it challenging to hang onto the customers they have.

And too often, companies overlook their current clients as a source of new clients. The result of which is a perpetual treadmill in which they focus on acquiring new customers meanwhile their existing clients, feeling under valued, sneak quietly out the back door.

It’s a massive invisible cost to companies that comes in the form of lost loyalty, decreased customer count, and shrinking margins.

Amanda Johns Vaden has a proven game plan for helping individuals and organizations to tap into that pool of tremendous potential profit. She teaches the systematic science and process of exceeding expectations.

When a person or a team understands the unspoken expectations of their customers they can capture client loyalty, increase client retention and restore client trust.

In this captivating signature program you will learn:

  • An understanding of why having 4 different generations in the workplace complicates the problem of relationship and communication conflict
  • How to predict and plan for your customer’s unspoken expectations
  • Practical strategies for how to create a unique customer experience
  • Actionable tips and examples of what it looks like to exceed customer expectations
  • The psychology of what makes customers loyal and how to use your past customers as a primary source for new customers

Amanda’s program will reshape and refocus your perspective on what it looks like to satisfy and exceed the expectations of your most important customers.

SPECIAL NOTE: A modified version of this program is available for Leaders on how to exceed the expectations of their team members to improve employee and team member retention.

Testimonials

Maureen Valentine, Sales Manager, Wintrust Wealth Management

Informative, engaging, and sincere. Amanda is the best speaker we've had in the history of this event.

Angeline Nolt, Program Chair, Project Management Institute

Amanda brings an intriguing topic and excellent humor. Her session was wonderfully useful

Toby Nelson, Area Sales Manager, DIRECTV

Amanda moves the entire room to action by providing an introspective look into the psychology of influence. 

Amanda Wyler, President, Nashville Junior Chamber of Commerce

Amanda spoke to us about Gender and Generational Differences. We loved her! Not only an expert on the topic but her interactive delivery was spot on. She kept us focused and engaged; we were laughing one minute and brainstorming the next!

Unspoken: Redefining Expectations Between Men and Women in the World of Work

Almost every team, organization, customer base and/or household consists of both men and women.

When men and women are in sync and working well together – like any team that works well – things get done, work gets completed, and results get achieved.

However, in the modern workforce there is a growing amount of miscommunication and tension among members of the opposite gender.

Whether you’re working for, alongside, or as a superior to a person of another gender, it can be challenging to communicate with them in a way that makes them feel valued, respected, and empowered.

When we don’t know how to communicate with one another though, it results in turmoil, politics, and office drama. Or in the case of our customers, we can lose deals that we should have closed and have our most loyal customers cancel their contracts because we said or did the wrong thing.

In this program, Amanda Johns Vaden shares the structural and neuro-scientific differences between men’s and women’s brains and why there is so much natural conflict between the two. Based on careful research, hundreds of interviews, and meticulous study, Amanda will help you see things about the opposite gender that you’ve never seen before.

She also presents a proven framework for helping you to interpret the various communication signals of the opposite gender and how to best connect with them to maximize your influence.

Both hilarious and insightful, this presentation will teach you:

  • Common mistakes that people make in the workplace that destroy their ability to ever lead, collaborate with, or sell to the opposite gender
  • Verbal and nonverbal cues of each gender and how to adapt to them
  • The underlying meaning behind the common catchphrases that both men and women use
  • How the nuances of dress and appearance can shape the level of trust in any relationship
  • Psychological differences in why men buy vs why women buy

Most of all, Amanda will show you how to adapt your communication style to help you better connect with the opposite sex regardless of the situation.

Special Note: This program is also offered as a modified version specifically customized and catered to salespeople called Selling to the Sexes.

Testimonials

William Ripley, Account Executive, Brooksource

Miscommunication and misinterpretation is a constant challenge in our mixed office of men and women. Amanda’s presentation was fascinating, funny, and useful and it will help us to be more effective at understanding one another. 

Morris Johnson, Account Manager, Kimbro Mechanical

Learning to communicate effectively is key to a successful business relationship. After attending Amanda’s training I found myself applying her insights and research immediately into my everyday work routine. 

Next Generation Marketing: Leveraging the Power of Social Media to Boost Your Business

More than any other time in history we can instantly reach out and directly access millions of people – because of social media. Which means the opportunity to exponentially grow your business by selling, recruiting, educating, influencing or entertaining is right at your fingertips.

But social media presents a whole host of new challenges that need to be managed. Whether it’s finding a way to make online time productive rather than distracted, determining a strategy for communicating across different generational types, keeping up with all the new mediums and technologies, knowing how to monetize social media for business purposes, or even managing the growingly blurred line between personal and professional branding, social media is a new world that requires education.

Amanda Johns Vaden has a set of systematic processes and tools that can help you leverage the power of social media to help you generate more referrals, grow your brand awareness, reach more customers, recruit more team members, and drive your overall business growth.

This program shares techniques that are based off of the principles and practices Southwestern Consulting has used to develop one of the top 30 leadership blogs in the world, host the #1 business rated podcast by Inc Magazine, and reach over 4 million people every month through digital marketing.

If you learn to do social media properly and professionally, it can provide the necessary momentum to fuel exponential growth.

But if you do it wrong it can ruin your reputation overnight, turn off would-be buyers, and eradicate trust in your organization.

After this empowering and eye-opening presentation, your audience will:

  • Understand all the various social media platforms and how to use them for business.
  • Learn about the hottest phone apps and how to use them to be more productive
  • Know how to grow their personal network to generate warm business leads.
  • Be able to use social media for free marketing, brand building and effective follow up.
  • Create a 30-minute to-do list for how to maximize their daily social media use.
  • Use social media to build a recruiting system where they can identify and locate key candidates, create automatic recruiting searches that work for them and learn where to find the best potential hires for their business.

NOTE: This program can be tailored for audiences seeking Referrals Systems, Lead Generation, Recruiting or Reputation Management.

Testimonials

Christopher McFoy, Agent, American Income Life​

Amanda did a wonderful job teaching our agency to use social media as a tool to help with our recruiting. She had great attention to detail and was phenomenal at teaching us in a way that it was easy to grasp and implement ourselves.

Randy Aronofsky, General Manager, True Value

Amanda's presentation was truly an eye opening experience.

Harmonious Teamwork: Using the Principles of Mediation to Improve Conflict Resolution

Almost nothing in business is as powerful as a team who trusts each other, believes in each other, and works together. However, as it turns out, getting along with our colleagues is much more difficult than we might think.

Research shows that 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in individual skill or motivation. And the typical manager spends 25-40% of his or her time dealing with workplace conflicts- that’s one to two days of every work week! The cost of conflict in most organizations of time and money can easily be into the millions of dollars.

But certified mediation specialists, Amanda Johns Vaden and Isla Lake can share with you how using the time-tested principles of mediation in conflict resolution can result in a 90% success rate among teams. Which means with the introduction of a few actionable practices, your team can quickly move back to it’s highest performing potential.

This program will help you and your team to:

  • Identify and anticipate conflicts arising from generational differences
  • Navigate conflicts between different personality types and conflict styles
  • Self-Mediate conflicts that arise between themselves and other team members
  • Teach the self-mediation process to your organization
  • Resolve relational disputes between employees before conflict arises
  • Mediate business problems in an effort to increase employee productivity
  • Create social and behavioral balance to normalize future conflict

NOTE: This program is co-presented by AJ Vaden and Isla Lake so it requires travel for 2.

And Then Some for Leaders: The Art of Exceeding Expectations

The dream of any business is to have dedicated, loyal team members, who are productive, happy and results oriented.

But in today’s competitive landscape of limitless options, many companies are finding it challenging to hang onto the team members they have worked hard to hire, train and motivate.

And too often, companies overlook their current team as a source of branding, marketing and recruiting. The result of which is a perpetual treadmill in which they focus on acquiring new team members meanwhile their existing team, feeling under valued, sneak quietly out the back door.

It’s a massive invisible cost to companies that comes in the form of lost loyalty, decreased morale, and shrinking margins.

Amanda Johns Vaden has a proven game plan for helping individuals and organizations to tap into that pool of tremendous potential profit. She teaches the systematic science and process of exceeding expectations.

When a person or a team understands the unspoken expectations of their team members they can capture loyalty, increase retention and restore trust.

In this captivating signature program you will learn:

  • An understanding of why having 4 different generations in the workplace complicates the problem of relationship and communication conflict.
  • How to predict and plan for your team’s unspoken expectations
  • Practical strategies for how to create a unique relationship experience for your team of employees
  • Actionable tips and examples of what it looks like to exceed leadership expectations
  • The psychology of what makes people loyal and how to use your current team as a primary source for future team membersAmanda’s program will reshape and refocus your perspective on what it looks like to satisfy and exceed the expectations of your most important customers… your employees!

Booking AJ is a simple 3 step process:

  • Schedule a Date:

    Work with one of our experienced program directors to check AJ’s calendar availability for the date of your upcoming event. We book AJ out years in advance so this important first step should be done as soon as possible!

  • Research and Customization:

    AJ and our team will work directly with you to learn about your organization’s needs and goals. We use a series of calls and forms to help gather information for AJ to use in customizing a talk that is specifically and uniquely tailored to your audience.

  • AJ Rocks The Room:

    AJ delivers a dynamic, inspiring, and hilarious keynote presentation to your audience that will be one of the highlights of your conference.

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