Action Catalyst Blog

Are you hard to be friends with?

friend

Great relationships develop not from the absence of conflict but from establishing an agreeable protocol for working through disagreements amicably.

If you find someone who you can “fight” well with, then chances are you’ve found a friend for life.

Half of resolving disagreements though has to do with your end of the dispute. You have to be able to receive feedback and coaching from your friend in order to have a hope for restoring that relationship.

One weakness that I’ve noticed about myself in my own life is that I haven’t always been the best at receiving feedback.

At times, it turns out, I have been a D.I.P.

D. Defensive – When people offer you feedback, do you defend yourself? Do you explain yourself? Do you try to justify why you were doing what you were doing? None of those things make you a bad person but all of them make you difficult to communicate with.

You have to remember that when people are giving you feedback it’s as much about them having some emotion they need to express to you even possibly more so than it is about delivering useful information to you. If you defend, justify, or explain – even if it is fair points you are making – you make it nearly impossible for them to feel resolved because they feel like you never heard what they were trying to tell you.

Which now means they are upset with you about two things. The first is the thing they were originally upset about but the second is that “you don’t listen” which has now been added on top.

Instead of defending, justifying, or explaining instead try to just ask questions. Don’t try to teach them something, just respond to everything with a genuine question that gives more clarity and detail to what they are trying to communicate to you.

You can always decide later that they are just totally out of their mind crazy and that everything they said had no value or truth to it whatsoever. But for now just listen. Ask questions. And take notes. Say “tell me more.” Then give yourself a day or two before you respond.

I. Insecure – When people offer you feedback, do you get emotional? If you do, it is almost a clear sign that you are insecure about something. Because when we are insecure, our brain starts to mental mushroom and it tries to attach meaning as to why this person is saying it what they are saying.

Our brain starts to run off in crazy directions adding extra meaning to what they are saying and coming up with crazy scenarios about why they are saying it – which makes it impossible again for us to actually be listening to them.

We respond emotionally to what we “think” they’re saying instead of just listening or processing what they’re actually saying.

P. Personal – When people give you coaching about how something you’re doing could be improved, do you internalize it as if they’re saying something is wrong with you?

It’s so easy to forget that just because someone is critiquing our technique, doesn’t mean that they are challenging our character.

Do your best to not make their feedback mean anything more than what they’re saying. Stay focused on the isolated behavior and instance of the behavior they are offering a suggestion on. Don’t extrapolate it into what their personal feelings may be about you.

If you ever feel yourself starting to get emotional when you’re receiving feedback, that’s a good sign that you’re being a D.I.P. – just like I have been.

But there is no need to be. Instead just be coachable, adaptable, curious and open to change.

For it is a great sign of maturity when you can seek to understand even when you have simultaneously been misunderstood.

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